Shipping Policy | Soko & Co
Rates & Delivery Times
- FREE on all orders $100 anywhere in Australia*
- $9.50 discounted rate for small items
- $19.50 flat rate for most other items
We aim to process all orders within 1-5 business days. Once your order has been dispatched, you will receive an email with tracking information and an estimated delivery time. Delivery estimates typically range from 1-7 business days depending on your location and the size of your order. Orders are not dispatched or delivered on weekends or public holidays.
As a general guide, you can expect the following delivery time frames once your order has been dispatched:
- Perth metro: Same-day, 1-2 business days
- Brisbane, Sydney, Melbourne & Adelaide: 2-7 business days
- Regional or non-metro addresses: 5-12 business days
If you have a specific deadline for your order's delivery, please contact us to discuss express or expedited shipping methods.
We offer free shipping for most orders over $100 within mainland Australia. To take advantage of our Free Shipping over $100 promotion, please enter the discount code "FREESHIP" during checkout. This discount code is only valid for orders totalling $100 or more and may be automatically applied during checkout. Please check your order total and subtotal before placing your order.
Free shipping is not available on some oversized items. Please read product descriptions carefully for any item-specific shipping terms. If you place an order for an oversized item and apply the Free Shipping discount, we will contact you to discuss alternative shipping methods.
Free Shipping is not available in conjunction with any other discount, offer or promotion.
We ship all online orders via a range of approved couriers, some of whom are unable to deliver to P.O. Box or Parcel Locker addresses.
If you supply an address that we are unable to deliver to, we will contact you to request an alternative delivery address. Please regularly check your email to avoid any delays to your order.
During checkout, you will be asked to provide delivery instructions for your order. Some common instructions are:
- Signature on Delivery
- Authority to Leave
- Leave at Reception
- Leave at front door or on porch
- Click & Collect at Myaree
Please note that Authority to Leave orders may not be covered by loss insurance. If you request an ATL, you are responsible for any damage or theft that occurs once our courier has delivered your order. We recommend you choose "Signature on Delivery" for all orders.
If you fail to specify any delivery instructions during checkout, we will select the most efficient delivery method, which can vary based on the chosen courier.
Free In-Store Click & Collect
If you are located in Perth and would prefer to collect your order from our Myaree or Carousel stores, please select the "Click & Collect" shipping method during checkout and enter "Click & Collect" as your Delivery Instructions.
You will be contacted via text message, email or phone once your order is ready for collection. Please regularly check your email and voicemail to avoid delays collecting your order.
Please show staff a copy of your order confirmation or tax invoice when you collect your order. Photo ID may be requested for some orders.
This service is entirely free!
If your order arrives damaged, please contact us immediately and provide photographs of the following:
- Outer packaging (e.g. box, satchel)
- Product and inner packaging (e.g. in bubble wrap, paper, styrofoam)
- Product against a plain background clearly showing damage
Please keep all damaged goods and their packaging, even after contacting us. Our insurance claim may require the goods be collected and inspected by a courier. If the goods cannot be inspected (i.e. if you throw them out prior to inspection), the insurance claim may not be approved.
If you would like to return a product, we are more than happy to arrange return shipping for your order. This cost is paid by you and you are responsible for any additional charges associated with this (i.e. futile pickups). Any and all return shipping costs are non-refundable.
Please return the goods in their original condition along with any original packaging. Please re-pack your order the same way it was received by you, including bubble wrap, styrofoam and other packaging materials.
Gift cards or vouchers of any kind cannot be returned or refunded once issued, so please think carefully before purchasing these items. Headphones, earphones, water bottles, cutlery and some beauty products may not be eligible for refunds or exchanges due to hygiene reasons.
Once your return has been received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
Refunds can take up to 5 business days depending on your original payment method. Please check your bank account, credit card, PayPal account, Afterpay account or other payment method regularly.
You will receive confirmation of your refund via email within 24-48 hours. If you do not receive this, please contact us and we will resend confirmation.
To view our return and refund policy, please click here.
If you don't receive the item/s that you ordered, please contact us immediately and we will arrange to pick up the incorrect item/s and redeliver the correct item/s. There are a few ways this can be resolved:
- For small returns, we may mail you a prepaid satchel
- For larger returns, we may ask you to reuse the original packaging including boxes, satchels, bubble wrap and packing fill
- If the wrong item has been sent, we will cover return shipping costs
Once the incorrect products have been received by us, your refund or exchange will be issued.