Shipping Policy

All orders are processed within 1-5 business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be further delayed. Please allow for transit time when estimating your delivery's arrival date. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

SHIPPING

Within WA: FREE over $60, $10 flat rate for smaller orders, FREE Click & Collect
Outside of WA: FREE over $100, $20 flat rate for smaller orders

We ship online orders via a range of approved couriers. Please note that not all couriers are able to ship to PO Box or Parcel Locker addresses. If you supply an address that we are unable to deliver to, we will contact you immediately and arrange an alternative delivery address.

If you would like us to send your order via Express Post, please leave a note during checkout. Please note that there may be an additional cost if you choose Express Post. We will contact you to confirm this cost, and it will be added on to your order's total after we receive your order. Your bank statement will show your original order cost and the additional charge as one combined amount.

DELIVERY

For some local or fragile orders, we may deliver your order ourselves. Please note any special delivery instructions during checkout, or email them to info@soko.com.au.


FREE CLICK & COLLECT

You are free to select Click & Collect as a delivery option during checkout - this service is free. We recommend Click & Collect for large, bulky items, fragile orders and regular customers.
Note: Pickup location is by default our Myaree store. If you would prefer to collect your order from our Carousel store, please leave a note during checkout.


DAMAGES

Soko & Co is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact Australia Post or the relevant courier service to file a claim. Please photograph the damages, and save both packaging materials and damaged goods before filing a claim.