Shipping Policy

SHIPPING POLICY

All orders are processed within 1-5 business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

SHIPPING RATES AND DELIVERY ESTIMATES

We offer a flat $10.00 shipping fee for all deliveries within the Perth metro area. If you place an order to ship outside the metro area, we may contact you to arrange payment for additional shipping.

Delivery delays can occasionally occur. Please allow additional days in transit for delivery.

 

CLICK AND COLLECT

You can opt to collect your item from the closest available store during checkout; this option is FREE. On selecting this option, you may be asked for your suburb or postcode which we may use to determine the closest available store. Please note that due to stock levels, the closest AVAILABLE store may not always be the closest PHYSICAL store to you.

You will be contacted by phone or email when your order is ready for collection, so please ensure you enter the correct contact details! Orders are usually available within 1-3 working days.  In some cases, we may need to order stock from our warehouse which may take an extra 3-6 working days. If this happens, we will contact you to notify you of this delay.

When collecting your order, please bring a copy of your email confirmation and Photo ID.

 

DELIVERY

Depending on your location to a store or one of our delivery drivers, we may contact you to offer you same day delivery.

If you would like your order delivered, please leave a note in the Order Notes section of the checkout or call us to discuss further.

 

SHIPMENT CONFIRMATION AND ORDER TRACKING

If your shipment option has tracking, you will receive a Shipment Confirmation email once your order has shipped containing your tracking number.

 

DAMAGES

Soko & Co is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact Australia Post to file a claim.

Please save all packaging materials and damaged goods before filing a claim.