Shipping Policy | Soko & Co
SHIPPING RATES & TIMES
- FREE on all orders $100 anywhere in Australia
- $19.50 flat rate for bulky items
- $9.50 discounted rate for smaller items
All orders are processed within 1-5 business days. Orders are not shipped or delivered on weekends or public holidays. Please allow for weekends and public holidays when estimating your order's arrival date. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
To take advantage of our Free Shipping over $100 promotion, please enter the discount code "FREESHIP" during checkout. This discount code is only valid for orders totalling $100 or more and may be automatically applied during checkout. Please check your order total and subtotal before placing your order.
ADDRESSES & EXPRESS POST
We ship online orders via a range of approved couriers. Please note that we are unable to ship large packages to P.O. Box or Parcel Locker addresses. If you supply an address that we are unable to deliver to, we will contact you by email and arrange an alternative delivery address. Please regularly check the email address you provide in case we need to contact you.
If you would like your order to be sent via Express Post, please contact us at firstname.lastname@example.org or 08 9317 8700 to discuss your options.
During checkout, you will be asked to provide delivery instructions for your order. Some common instructions are:
- Signature on Delivery
- Authority to Leave
- Leave at Reception
- Leave at front door or on porch
Please note that Authority to Leave orders are not covered by insurance. If you request an ATL, we are not liable for any thefts or damage that occur. We recommend "Signature on Delivery" for any orders over $50.
If you fail to leave Delivery Instructions during checkout, we will request Authority to Leave for small orders and Signature on Delivery for large orders.
FREE CLICK & COLLECT
If you are in Perth and would prefer to collect your order from our Myaree or Carousel stores, please leave a note during checkout or contact us at email@example.com or 08 9317 8700. This service is entirely free!
Soko & Co is not liable for any products damaged or lost during shipping. If you received your order damaged, please let us know and we will file a claim with the relevant courier company. Please photograph any damages and save all packaging materials and damaged goods before filing a claim.
To view our return and refund policy, please click here.
We will gladly exchange or refund your purchase on presentation of a receipt or invoice, when goods are in original packaging and where they are in a saleable condition, within 30 days of the sale.
The quickest and easiest way for us to process your return or exchange is to visit us in-store. Alternatively, you may post your return to the following address:
Soko & Co
8/276 Leach Hwy
Myaree WA 6154
HOW TO RETURN YOUR ORDER
Unfortunately, we are unable to cover the cost of return shipping. We are more than happy to arrange your return delivery, but you are responsible for any costs associated with this. Any and all return shipping costs are non-refundable.
Please include the goods in their original condition with any packaging and a copy of any invoice, receipt or order confirmation you may have received. Alternatively, you are welcome to send these documents to us via email.
ITEMS THAT CANNOT BE RETURNED
Several types of goods are exempt from being returned. Gift cards or vouchers of any kind cannot be returned or refunded, so please think carefully before purchasing these items.
Listed below are certain situations where partial refunds or exchanges may be granted:
- Any item that is not in its original condition, is damaged by you, or is missing parts for reasons not due to our error
- Any item that is returned more than 30 days after the delivery date reported by our courier
- Clearance or sale items
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a refund will automatically be applied to your original method of payment, within a certain amount of days.
You will receive confirmation of your refund via email within 24-48 hours. If you do not receive this, please contact us and we will resend confirmation.
LATE OR MISSING REFUNDS
All refunds are processed via your original payment method. If you haven’t received your refund, please check your bank account, credit card, PayPal account or Afterpay account.
Please allow up to 5 business days for refunds to clear.
If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
We are happy to exchange any product you order within 30 days, as long as it is in saleable condition and its original packaging. We are happy to arrange pickup and delivery for your exchange, but you are responsible for all associated shipping costs.
Alternatively, you can exchange your product free of charge at any of our retail stores.
IF YOU RECEIVE THE WRONG PRODUCT
If you don't receive the item/s that you ordered, please contact us immediately and we will arrange to pick up the incorrect item/s and redeliver the correct item/s. There are a few ways this can be resolved:
- For small returns, we may mail you a prepaid satchel
- For larger returns, we may ask you to reuse the original packaging including boxes, satchels, bubble wrap and packing fill
- If the wrong item has been sent, we will cover return shipping costs
Once the incorrect products have been received by us, your refund or exchange will be issued immediately.