We aim to process all orders 1-5 business days after they are placed; please allow up to 3 additional business days for Elfa orders. Once your order has been dispatched, you will receive an email with tracking information. The courier usually includes an estimated delivery date on their tracking page.

As a general guide, you can expect the following delivery time frames once your order has been dispatched:

• Perth Metro: Same-day, 1 - 3 business days
• WA Non-Metro: 2 - 5 business days
• Brisbane, Sydney, Melbourne & Adelaide: 2 - 7 business days
• Regional or Remote Areas: 5 - 12 business days

The courier we use to deliver your order depends on a few factors, including what items you've ordered, the size of the packages and your shipping address.

The main couriers we use are:

• Australia Post
• TNT Road Express
• Fastway/Aramex
• Direct Freight Express

If you would like your parcel left in a particular place, or would prefer it be taken to the post office if you're not home, just leave a note for us when you place your order! Any delivery instructions you leave will be printed on your shipping label and also provided to the courier company.

Your order will only be left unattended if you ask us to leave it. If nobody is able to accept the delivery (or there is no safe place to leave it), your order will be taken to a collection point such as a post office or pick-up facility. Most delivery drivers are unfortunately not able to call ahead, so please keep this in mind.

Here's how to leave delivery instructions for your order:

1. Add the items you'd like to purchase to your Shopping Cart.
2. Navigate to the Cart Page by clicking the Shopping Bag icon at the top of the page.
3. In the "Order Notes" field, you can leave your delivery instructions.

Due to the size of some items, we sometimes pack one order in two or three boxes. Multi-package deliveries can sometimes be sorted separately by the courier, meaning they may arrive on different days.

If your order was sent with Australia Post:
The Australia Post tracking page has a drop-down menu where you can check the status of each package in your order.

If your order was sent with TNT or Sendle:
The tracking page will give updates for each parcel in the delivery. If you have received one package but the tracking page says the delivery is still In Progress, another package is on the way!

If your order arrives damaged, don't panic! Please email us at support@soko.com.au and include photos of the following:

• Outer packaging (e.g. box, satchel)
• Inner packaging (e.g. in bubble wrap, paper or styrofoam)
• The product, clearly showing the fault or damage

Please keep all damaged goods and their packaging once you have contacted us. We may need to have the goods shipped back to us, dropped off at your local post office, or inspected by the courier company.

We aim to have all orders packed and dispatched within 5 business days (excluding weekends and public holidays) of the order being placed. 

As soon as your order has been packed and accepted by the courier, you will receive an email with tracking details. If you haven't received this email, please check your Spam or Junk folder, as sometimes automated emails can be sent there.

If you still haven't received any tracking info or updates about your order, please fill out the form above (or email us at support@soko.com.au) and we'll be happy to assist! 

We will gladly exchange or refund your purchase within 10 days of the goods being delivered. Items must be in their original packaging, in saleable condition and be unused.

Simply fill out the form above (or send an email to support@soko.com.au), making sure to include your order number and details of the items you'd like to return. In some cases, a restocking fee may apply, and any original shipping costs are non-refundable.

You can read our full Refund Policy here:

Some products (such as drink bottles or kitchen canisters) are sold individually, but are available in different colours, patterns, styles or models.

If you would like a specific colour or pattern of an item, follow these steps:

1. Add the item to your Shopping Cart.
2. Navigate to the Cart Page by clicking the Shopping Bag icon at the top of the page.
3. In the "Order Notes" field, you can leave a note with your colour request.